Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

What is pass plus?

Pass Plus is a training course aimed at new drivers which builds on existing driving skills and knowledge.

By taking Pass Plus training, you could benefit from:

  • more experience which should increase your confidence
  • stronger driving skills and more road knowledge
  • a reduced risk of being in a road crash
  • saving money – with pass plus, car insurance should be cheaper

The training consists of six modules which cover driving experiences you may not have covered yet such as driving at night and on dual carriageways and motorways. Contact your driving instructor for full details.

There is no test at the end of the training but your instructor will monitor you as you complete the six modules and you will need to achieve or exceed them all.

Booking your Pass Plus training

To take part in the scheme, you must have a full UK driving licence and must take your training within 12 months of passing your test.

To enrol, contact a qualified driving instructor and ask if they provide Pass Plus training. You will normally be charged the instructor’s standard driving lesson fee and can expect to need at least 6 lessons (based on 1 hour lessons).

Your Pass Plus training will take a minimum of six hours to complete. Please check the fee for each lesson with your instructor. It is possible you will need more than six hours which means it will cost more as you pay for the extra lessons.

What discount will you get on your car insurance?

Depending on which car insurance company you use, the discount for having successfully completed Pass Plus training will vary. With Churchill, you will get 5% off your premium.

When applying for your car insurance on the Churchill Insurance website, you will not have the option to tell us if you have Pass Plus. Please complete your quote online and call us on 0800 200 326 so we can add the discount to your car insurance.