Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Make an inventory of your home contents

Knowing exactly what you’ve got in your home will ensure you get the right amount of contents insurance and help you if you ever need to make a claim.

If you’ve suffered a fire or a flood it’s hard enough to deal with the effects of that, so having to remembering all the contents of your home for an insurance claim can be tricky at a difficult time.

When taking out an insurance policy you need to make sure that you have got the right amount of cover by listing and adding up the value of everything you’ve got in your home.

If you did this you’ve got a ready-made inventory. If you didn’t do this then it’s a good idea to have an inventory of your home contents to make any claim as easy as possible.

A thorough inventory

Make a written list by walking around your home listing everything you own.

Remember to include all rooms and don’t forget places like the cupboard under the stairs or the loft or garage, which could store valuable house contents like your treasured record collection or a spare television.

A quick way to take an inventory

This doesn’t have to be a long, laborious task. A potential shortcut is to take photos of each room in your home. Pictures will:

  • provide evidence of all the contents of your home
  • help jog your memory about items that can easily be forgotten

Make sure you take photos that show all aspects of the rooms – you might need more than one picture per room.

Take care of the photos and, if possible, keep copies at a friend’s or relative’s house or online. This means they won’t be lost in a fire or flood, for example.

If you need to make a claim

If you have to make a claim on your house insurance, get in touch with us as soon as possible.

There are no forms to complete, just call us on 0345 603 3590. Lines are open 24 hours a day, 7 days a week.