Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Working out what your car is worth is a vital first step, because you really do need to know so that you can negotiate from a position of strength. There are a couple of ways that you can do this. Firstly look at what similar cars to your own are fetching locally. You must distinguish between a selling price and trade value, which is usually up to 30% less – this is what a dealer will want to pay. There are also some used car value guides on the internet or ones you can buy in the newsagent which have dealer, trade and private values. Remember though that these are only guides and will always be subject to adjustment because of the mileage and condition.
Potentially this is the most lucrative way of selling your old car. You won’t get as much as a dealer would, but then you won’t be offering the same facilities or any warranties. What you can offer though is a genuine car, sold by the person who knows everything about it. What you have to be ready for is waiting around for potential buyers to turn up and then be in a position to haggle. If you are not mentally tough or prepared to say no then you should not do this. Indeed if you feel vulnerable about having strangers around your home then make sure a friend or relative is always with you.
Selling to the car trade
In the classified section of every local newspaper and now online there are dozens of dealers and companies seemingly desperate to buy your old car. Problem is they want to pay a ‘trade’ price and even less if they can get away with it. These people are professionals and after the best possible deal for themselves, not you. The advantage is that you get a quick decision and instant cash without the hassle of trying to sell privately. The normal rules apply in that you should clean and prepare the car and have all the documentation ready.
Selling through auction
Just as hassle-free, but again cars are usually sold at ‘trade’ prices. You will also pay an entry fee and a percentage on the sale price. If you are lucky a bidder could possibly pay more than your car’s worth, but don’t bank on it. Unless you set a reserve the car will sell to the highest bidder, but if it fails to reach that reserve you will be liable for fees and have to pay to enter it again.
Scrapping your car
If your car has failed its MOT, or has died mechanically you have the option of scrapping it and getting its basic metal value. However some specialist breakers yards may pay extra for an obscure or rare model. Contact owners’ clubs who may be able to make use of the parts and may take the car away for free, or again they may pay you. Ensure though they will dispose of the car responsibly, that is difficult, but maybe ask for proof (a receipt) that it has been done.